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This Concept Map, created with IHMC CmapTools, has information related to: EC categories by the participants, C2B is individuals seek sellers to bid on products or services they need, B2C includes activities Service and support, C2C example is eBay (www.eBay.com), B2C includes activities Payment, The participants are classified into B2C, P2P Is a type of C2C, major reaction is consumer satisfaction in EC, The participants are classified into B2B, C2C is consumers sell directly to other consumers, B2C includes activities Ordering, Fulfilment is physically delivering the product or service from the merchant to the customer, B2B is E-commerce model in which all of the participants are businesses or other organizations, Ordering is using e-forms or email to order a product or service, electronic or Web storefront is a single companies Web site where products and services are sold, B2C Has major reaction, transactions Are done Via electronic or Web storefront, Payment is pay with e-cards and ..., B2C includes activities Fulfilment, C2B is E-commerce model in which individuals use the Internet to sell products or services to organizations, B2C example is Amazon.com