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02 Creating a Communication Climate, 3. establishing a constructive climate pages 41 to 47 Assertiveness, 3. establishing a constructive climate pages 41 to 47 provisionalism "sometimes/often talk", consequences matters type of response, connecting bids is attempt to engage in positive transaction, type of response turn toward build, type of response turn away creates distance, consequences matters number of bids, Empathy vs indifference, 2. communication climate (long-term not individual events) goal - constructive communication pattern of openness - willingness to communicate, 2. communication climate (long-term not individual events) goal - constructive communication pattern of supportiveness - confirmation of the worth of others