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Learning Ability adverse affect Leaner not having Prereq, Learning Ability adverse affect Lack of accessibility to appropriate computer, Learning Ability adverse affect incorrect reading level of content, Charactristics influence Learning Ability, Charactristics influence Design , Who are the Learners prepare Chart of Charactristics, Novice plan to Educate, Computer Skills ability Typing, Purpose designed Electronic performance support system, Electronic performance support system perform User Analysis, User Analysis determine Issues, Learner include education level, Learner include age, Learner include reading proficiency, Learner include motivation, Experienced understand Constraints, Experienced understand Their Responsibilty, Experienced understand Process, Educate provide Informative Document, Chart of Charactristics include competencies, Chart of Charactristics include Characteristics, Chart of Charactristics include familiarity with subject area, Chart of Charactristics include limitations, competencies proficiency Computer Skills, Issues include Age, Issues include Reading Level, knowledge level determine Experienced, knowledge level determine Novice, Who are the Learners determine Charactristics, Chart of Charactristics selected by program methodology, Chart of Charactristics selected by Subject area, Constraints includes budget, Constraints includes Time, Informative Document outline Process, Informative Document outline Client's role, Characteristics of Users understand Client, Issues less important Prior knowledge, Issues less important accessibility, Characteristics write Subject Material, Characteristics write Learner, Characteristics write low, middle, high range, Characteristics of Users Determine Purpose, Client determine knowledge level, Characteristics of Users determine Who are the Learners, Computer Skills determine Computer Familiarity, Subject Material include interest in content, Subject Material include proficiency in prereq skills