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imroving staff skills includes actively work improving skills, it only can help, imroving staff skills includes read staff's bugs reports: we all make mistakes, let them learn from theirs, Lessons learned in Software Testing includes managing the testing group, managing the testing group means treat and relate to staff well, managing the testing group means imroving staff skills, managing the testing group means delegating tasks where they are needed, imroving staff skills includes review technical support logs, managing the testing group means starting from the ground up: the people you hire is where a good team is made