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The Concept Map you are trying to access has information related to:
Event-Driven Use Cases, The Work includes Anything used to produce your client's good and services, The Work is documented in a Work Context Diagram, Business Events responses are A unit of work to be studied, Business Events are Outside the scope of the work, The Work is A system for doing business, Event-Driven Use Cases understanding The Work, Event-Driven Use Cases determining Use Cases, The Work includes Computers, telephones, copiers, people, Adjacent Systems Types of Adjacent Systems, Use Cases are Based on the users view of the system