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Adams, Mark D.. Science
(0036-8075)
24 Mar 2000.
The fly Drosophila
melanogaster is one of the most intensively studied organisms in
biology and serves as a model system for the investigation of many
developmental and cellular processes common to higher eukaryotes,
including humans. We have determined the nucleotide sequence of
nearly all of the ~120-megabase euchromatic portion of the
Drosophila genome using a whole-genome shotgun sequencing strategy
supported by extensive clone-based sequence and a high-quality
bacterial artificial chromosome physical map. Efforts are under way
to close the remaining gaps; however, the sequence is of sufficient
accuracy and contiguity to be declared substantially complete and to
support an initial analysis of genome structure and preliminary gene
annotation and interpretation. The genome encodes ~13,600 genes,
somewhat fewer than the smaller Caenorhabditis elegans genome, but
with comparable functional diversity.
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Cross, Rob. MIT Sloan
Management Review (1532-9194)
22 Sep 2003.
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Rob Cross; Thomas H Davenport;
Susan Cantrell. MIT Sloan
Management Review; Cambridge (1532-9194)
Fall 2003. Vol.45,
Iss.1; p.20-22
In an era of exploding
information, maintaining one's expertise is a constant challenge.
What really distinguishes high performers from the rest of the pack
is their ability to maintain and leverage personal networks.
Contrary to the popular image of the networker, the building and use
of such networks is rarely motivated by explicit political or
career-driven motives. By simply getting their work done at a
superior level, the most successful knowledge workers develop
reputations and networks that bring opportunities and resources to
them as needed. As a result, political posturing is of little value.
In addition, high performers are much more than "social
butterflies," who tend to have numerous relationship that do not
scratch below the surface. For the most effective knowledge workers,
a network is a two-way street.
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4. FIELDWORK - The Social Side
of Performance - It takes more than superior abilities or expertise
to become a high-performing knowledge worker. It takes connections.
But high performers are much more than "social butterflies," say the
authors. Effective knowledge workers actively employ three tactics
to build deep relationships that will be mutually beneficial over
time.
Cross, Rob;Davenport, Thomas
H;Cantrell, Susan. MIT Sloan
management review. (1532-9194)
2003. Vol.45;
p.20
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Thomas Davenport; H James
Wilson. Optimize;
Manhasset (1537-2308)
Nov 2003.
p.42-54
There's a grain of value in
most new business ideas - and a bushel in some. Business innovation
and IT go hand in hand. In this way, new business ideas are the flip
side of new technologies. Any technology executive who wants to
advance a slate of emerging technologies should become very familiar
with ways to foster new business and management ideas. This process
was studies for three years in more than 50 organizations, using
in-depth interviews to uncover roles and processes for boosting an
organization's performance through new ideas. A description of these
roles and processes, and the steps managers and vendors should take
to make ideas a reality, are presented. Then an outline of some ways
IT executives can become idea practitioners are presented - those
most likely to put ideas into practice. Ideas are cheap and
plentiful, but implementing them is often very
difficult.
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Davenport, Thomas
H.. Harvard Business
Review (0017-8012)
1 Jan 2006.
Analytics involves an
enterprise-based approach and broad use of optimization and
modeling. It can be applied to many different functions to improve
them, including supply chain management, human capital management,
pricing, financial performance, and service and product quality;
examples are given.
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Thomas H Davenport. Harvard Business
Review; Boston (0017-8012)
Jan 2006. Vol.84,
Iss.1; p.98-107
Companies questing for killer
apps generally focus all their firepower on the one area that
promises to create the greatest competitive advantage. But a new
breed of organization has upped the stakes: Amazon, Harrah's,
Capital One, and the Boston Red Sox have all dominated their fields
by deploying industrial-strength analytics across a wide variety of
activities. At a time when firms in many industries offer similar
products and use comparable technologies, business processes are
among the few remaining points of differentiation - and analytics
competitors wring every last drop of value from those processes. In
companies that compete on analytics, senior executives make it clear
- from the top down - that analytics is central to strategy. Such
organizations launch multiple initiatives involving complex data and
statistical analysis, and quantitative activity is management at the
enterprise (not departmental) level. In this article, the author
lays out the characteristics and practices of these statistical
masters and describes some of the very substantial changes other
companies must undergo in order to compete on quantitative
turf.
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8. Competing on Analytics - A
new breed of competitor is dominating rivals by amassing and
analyzing mountains of data. Inside this type of organization,
technology serves strategy, and employees live and breathe the
numbers.
Davenport, Thomas H. Harvard business
review. (0017-8012)
Jan 2006.
p.98
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Davenport, Thomas
H.. MIT Sloan
Management Review (1532-9194)
22 Jun 2005.
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Davenport, Thomas
H.. MIT Sloan
Management Review (1532-9194)
Summer 2005.
Vol.46; p.83
Automated decision
applications are being used to generate useful solutions in
different areas of business. Automated decision applications can now
help businesses to generate decisions that are more consistent than
those made by people, and they can help managers to progress quickly
from initial insight to eventual action. Furthermore, such systems
can help businesses to reduce labor costs, utilize scarce expertise,
improve quality, enforce policies, and respond more swiftly to
customers. The reluctance of industry to embrace automated decision
systems in the past and the use of such systems by individual
industries today are discussed.
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Thomas H. Davenport; Jeanne G.
Harris. MIT Sloan
Management Review; Cambridge (1532-9194)
Summer 2005.
Vol.46, Iss.4; p.83
Futurists have long
anticipated the day when computers would relieve managers and
professionals of the need to make certain types of decisions. But
for a variety of reasons - including management skepticism and
concerns about solution complexity - automated decision making has
been slow to materialize. Automated decision making is finally
coming of age, the authors argue, and the new generation of
applications differs substantially from prior decision-support
systems. Today's applications are easier to create and manage than
earlier systems. Rather than require people to identify the problems
or to initiate the analysis, companies typically embed
decision-making capabilities in the normal flow of work. Those
systems then sense online data, apply codified knowledge or logic,
and make decisions - all with minimal amounts of human intervention.
They can help businesses generate decisions that are more consistent
than those made by people, and they can help managers move quickly
from insight to decision to action. This can help companies reduce
labor costs, leverage scarce expertise, improve quality, enforce
policies and respond to customers. As automating decisions becomes
more feasible, organizations need to think about which decisions
have to be made by people and which can be computerized.
[PUBLICATION ABSTRACT]
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Davenport, Thomas
H.. Harvard Business
Review (0017-8012)
1 Jun 2005.
The article explores the
emerging quest to standardize business processes, and the effects
this will have on management and operations. These effects include
changes in business strategy, expectations for improvement,
non-competitive shared services, and increased
outsourcing.
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Thomas H Davenport. Harvard Business
Review; Boston (0017-8012)
Jun 2005. Vol.83,
Iss.6; p.100-108
Despite the much-ballyhooed
increase in outsourcing, most companies are in do-it-yourself mode
for the bulk of their processes, in large part because there's no
way to compare outside organizations' capabilities with those of
internal functions. It's not surprising that cost is by far
companies' primary criterion for evaluating outsourcers or that many
companies are dissatisfied with their outsourcing relationships. A
new world is coming and it will lead to dramatic changes in the
shape and structure of corporations. A broad set of process
standards will soon make it easy to determine whether a business
capability can be improved by outsourcing it. The speed with which
some businesses have already adopted process standards suggests that
many previously unscrutinized areas are ripe for
change.
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14. The Coming Commoditization
of Processes - Despite the much-ballyhooed increase in outsourcing,
most companies are in do-it-yourself mode for the bulk of their
processes. That's changing. A broad set of process standards will
soon make it easy to determine whether you can improve a business
capability by outsourcing it -- And with those standards will come
commoditization on a massive scale.
Davenport, Thomas H. Harvard business
review. (0017-8012)
Jun 2005.
p.100
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15. Automated Decision Making
Comes of Age - After decades of anticipation, the promise of
automated decision-making systems is finally becoming a reality in a
variety of industries.
Davenport, Thomas H;Harris,
Jeanne G. MIT Sloan
management review. (1532-9194)
2005. Vol.46;
p.83
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16. La futura comercializacion
de los procesos
Davenport, Thomas H. Harvard Deusto
business review. (0210-900X)
2005. Iss.139;
p.22
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17. Enterprise systems and the
supply chain
Davenport, Thomas H;Brooks,
Jeffrey D. Journal of
Enterprise Information Management (1741-0398)
2 Jan 2004. Vol.17;
p.8-19
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18. Enterprise systems and
ongoing process change
Davenport, Thomas H;Harris,
Jeanne G;Cantrell, Susan. Business Process
Management Journal (1463-7154)
1 Jan 2004. Vol.10;
p.16
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Thomas H Davenport; Jeanne G
Harris; Susan Cantrell. Business Process
Management Journal; Bradford (1463-7154)
2004. Vol.10,
Iss.1; p.16-26
Enterprise systems packages
have long been associated with process change. However, it was
assumed that most organizations would simultaneously design and
implement process change while implementing the systems. A survey of
163 organizations and detailed interviews with 28 more suggests that
enterprise systems were still being implemented even among early
adopters of the technology, and that process change was being
undertaken on an ongoing basis. After the prerequisites of time,
critical mass of functionality, and significant expenditures were
taken care of, the factors most associated with achieving value from
enterprise systems were integration, process optimization, and use
of enterprise-systems data in decision making.[PUBLICATION
ABSTRACT]
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Thomas H Davenport; Jeffrey D
Brooks. Journal of
Enterprise Information Management; Bradford (1741-0398)
2004. Vol.17,
Iss.1; p.8-19
Early enterprise resource
planning (ERP) systems or, more simply, enterprise systems (ES),
were not primarily focused on the supply chain. Their initial focus
was to execute and integrate such internally-oriented applications
that support finance, accounting, manufacturing, order entry, and
human resources. Having got their internal operations somewhat
integrated, many organizations have moved on to address the supply
chain with their ES. The Internet has also brought about a
revolution in supply chain thinking. Progress toward complete
inter-enterprise integration is measured in years and even decades.
In this article, we discuss both the visions firms have for using
enterprise systems for supply chain management, and the actual
reality of current implementation. We conclude with projections of
how enterprise systems will be used for supply chains in the future.
[PUBLICATION ABSTRACT]
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Thomas H Davenport. Business Process
Management Journal; Bradford (1463-7154)
2004. Vol.10,
Iss.1; p.12-15
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22. Strategic Management in the
Knowledge Economy - by Marius Leibold, Gilbert JB Probst, and
Michael Gibbert, Wiley (2002), 354pp., (GBP)34.95.
Davenport, Thomas H;Voelpel,
Sven C. Long range
planning. (0024-6301)
2004. Vol.37;
p.103
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Davenport, Thomas
H.. Computerworld
(Framingham, Mass.) (0010-4841)
June 23 2003.
Vol.37, Iss.25; p.48
Although business-process
reengineering was one of the biggest ideas ever at its peak,
reengineering soon became code for downsizing, which was not the
original intention. Experts in such areas as continuous improvement,
systems analysis, industrial engineering, and cycle-time reduction
began claiming an expertise in reengineering, which raised
expectations and undoubtedly hastened the concept's demise.
Nonetheless, business-process reengineering does have its merits,
and it sometimes makes sense for a firm to address broad,
cross-functional processes or start from scratch on certain broken
processes.
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Thomas H Davenport; Laurence
Prusak; H James Wilson. Computerworld;
Framingham (0010-4841)
Jun 23, 2003.
Vol.37, Iss.25; p.48
An excerpt from the book
What's The Big Idea? by Thomas H. Davenport and Laurence Prusak is
presented. At its height, business-process reengineering was one of
the biggest business ideas ever. Reengineering became a money
machine for several of its constituents: the gurus who propounded
the idea, the consulting firms that offered reengineering services
to their clients, and the software vendors who managed to convince
firms that their wares were critical to successful reengineering.
Unfortunately, the idea did not enrich those who were most
responsible for its birth and continued life within organizations:
the faithful practitioners. These individuals played their customary
heroic roles on the reengineering stage, but others got all the
credit.
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Davenport, Thomas
H.. Computerworld
(0010-4841)
23 Jun 2003.
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Davenport, Thomas
H.. Industrial
Management (0019-8471)
1 May 2003.
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Thomas H Davenport; Robert J
Thomas; Kevin C Desouza. Industrial
Management; Norcross (0019-8471)
May/Jun 2003.
Vol.45, Iss.3; p.12
Virtually every
knowledge-based organization wastes time, money, and human energy
re-creating intellectual assets. As companies increasingly compete
on the basis of knowledge, they must improve their methods for
reusing intellectual assets. In this article the prevalence of reuse
in several different industries is described, including software,
health care, automobiles, and professional services. In each
industry, managers in at least two organizations were interviewed
about their reuse practices and challenges. Two types of
intellectual assets are identified based on their purpose and the
context in which they are employed: 1. product assets and 2. process
assets. The distinction between product and process underscores the
"combinatorial" nature of knowledge in organizations. That is,
knowledge about things and knowledge about processes can be combined
and recombined, sometimes to improve performance incrementally and
sometimes to achieve quantum improvements. The critical task for
organizations is to manage intellectual assets across their
individual and collective life cycles - from codification to
contribution and refinement, through depletion and
renewal.
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Thomas H Davenport; Laurence
Prusak; Jim Wilson. Across the
Board; New York (0147-1554)
Mar/Apr 2003.
Vol.40, Iss.2; p.20-21
It would actually be quite
difficult to come up with a truly revolutionary business idea. Most
business ideas are riffs on a few basic themes - innovation,
efficiency, and effectiveness, and so forth. Even the virtues of
revolution are overrated. Revolutions are necessary when companies
have fallen behind their competitors, or when they have gotten very
lax in key processes. But the best companies never have to resort to
revolution.
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Thomas H Davenport; Laurence
Prusak; H James Wilson. Harvard Business
Review; Boston (0017-8012)
Feb 2003. Vol.81,
Iss.2; p.58-64
Managerial innovation is an
increasingly important source of competitive advantage - especially
given the speed with which product innovations are copied - but it
does not happen automatically. It takes a certain kind of person to
welcome new management ideas and usher them into an organization.
Recent research studied 100 such people to find out how they
translate new ideas into action in the organizations. It was
discovered that they are a distinct type of practitioner; that is to
say, the resemble their counterparts in other organizations more
than they resemble their own colleagues, and they share a common way
of working. The study looked at how some companies enable and others
hobble their "idea practitioners." Based on the research, 7 pieces
of advice are offered: 1. Recognize their existence. 2. Carve out
roles for them. 3. Give them license. 4. Reward them...carefully. 5.
Get into the idea. 6. Run occasional interference. 7. Create an
idea-friendly culture.
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30. Who's Bringing You Hot
ideas (and How Are You Responding)?
Davenport, Thomas H;Prusak,
Laurence;Wilson, H James. Harvard business
review. (0017-8012)
Feb 2003.
p.58
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Davenport, Thomas
H.. Harvard Business
Review (0017-8012)
1 Feb 2003.
Authors of this article share
their research into business management. Specifically, the authors
discuss the management and executive people who suggest meaningful
management ideas that can benefit the company. The authors describe
these people as idea practitioners.
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32. ?Quien le aporta las buenas
ideas y como responde usted?
Davenport, Thomas H;Prusak,
Laurence;Wilson, H James. Harvard Deusto
business review. (0210-900X)
2003. Iss.114;
p.4
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33. Reusing Intellectual
Assets
Davenport, Thomas H;Thomas,
Robert J;Desouza, Kevin C. Industrial
management. (0019-8471)
2003. Vol.45;
p.12
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Thomas H Davenport. Strategy &
Leadership; Chicago (1087-8572)
2003. Vol.31,
Iss.2; p.56-57
Strategy for the Knowledge
Economy, by Marius Leibold, Gilbert Probst, and Michael Gilbert
Probst, is reviewed.
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Davenport, Thomas
H.. MIT Sloan
Management Review (1532-9194)
22 Sep 2002.
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Thomas H Davenport; Robert J
Thomas; Susan Cantrell. MIT Sloan
Management Review; Cambridge (1532-9194)
Fall 2002. Vol.44,
Iss.1; p.23-30
The authors spent more than a
year investigating the mysteries of knowledge-worker performance. In
the process, they realized that organizations cannot begin to
increase their understanding of what makes knowledge workers
effective until they recognize the importance of such workers as a
whole and how to differentiate among them as individuals. This
article explores 5 key issues that companies are struggling with and
then develops a framework to help organizations think more clearly
about how to improve the performance of their knowledge workers. The
5 key issues are: 1. The determinants of knowledge-worker
performance are becoming clear. How to integrate them remains murky.
2. Many organizations resist the idea that segmentation of knowledge
workers is necessary. 3. No one seems to own the problem of
knowledge worker performance. 4. Companies are experimenting heavily
with workplace redesign, but they are not learning very much. 5.
There is great reluctance to alter knowledge work, especially at the
high end.
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Davenport, Thomas
H.. MIT Sloan
Management Review (1532-9194)
Fall 2002. Vol.44;
p.23
The means by which to ensure
the optimum performance of knowledge workers are discussed. Topics
covered include the five key issues that companies struggle with in
trying to manage knowledge work and a framework to help companies
think more clearly about steps that they can take to improve
knowledge worker performance.
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Davenport, Thomas
H.. Harvard Business
Review (0017-8012)
1 Jul 2002.
Partners HealthCare set about
to create a database management system for several of Boston's
hospitals (including Brigham and Women's Hospital). The system,
discussed here, integrates constantly added medical research data
for use by doctors.
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39. Just-in-Time Delivery Comes
to Knowledge Management - To do his job well, Dr. Bob Goldszer must
stay on top of approximately 10,000 different diseases and
syndromes, 3,000 medications, 1,100 laboratory tests, and many of
the 400,000 articles added each year to the biomedical literature.
Sounds almost impossible - but a new knowledgemanagement system may
be just what he and other knowledge workers need to keep
up.
Davenport, Thomas H;Claser,
John. Harvard business
review. (0017-8012)
Jul 2002.
p.107
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Thomas H Davenport; John
Glaser. Harvard Business
Review; Boston (0017-8012)
Jul 2002. Vol.80,
Iss.7; p.107-111
No matter what the field,
many people simply cannot keep up with all they need to know. In the
early years of knowledge management, companies established knowledge
networks and communities of practice, built knowledge repositories,
and attempted to motivate people to share knowledge. But each of
these activities involved a great deal of additional labor for
knowledge workers. A better approach is to bake specialized
knowledge into the jobs of highly skilled workers. Knowledge workers
could benefit from a just-in-time knowledge-management system
tailored to deliver the right supporting information for the job at
hand. Partners HealthCare System's knowledge management initiative
is discussed.
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Davenport, Thomas
H.. Ivey Business
Journal (1481-8248)
1 May 2002.
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Davenport, Thomas
H.. Ivey Business
Journal (1481-8248)
1 Mar 2002.
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43. FEATURES - THE STRATEGY AND
STRUCTURE OF FIRMS IN THE ATTENTION ECONOMY - Attention has become a
scarce resource in the knowledge economy. Managing that resource has
become imperative for almost any firm or manager.
Davenport, Thomas H;Beck, John
C. Ivey business
journal. (1481-8248)
2002. Vol.66;
p.48
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Davenport, Thomas
H.. MIT Sloan
Management Review (1532-9194)
Winter 2001.
Vol.42; p.63
According to a survey of 24
firms known for their superior customer knowledge, transaction data
alone is not sufficient to gain insight into customer needs. Many of
the executives participating in the survey said that their firms
succeed because they consider the person behind the transaction. By
analyzing this "human" data, they can better understand and forecast
customers' behaviors and can depend less on technologies to gather,
distribute, and use transaction-driven knowledge. Seven common
practices shared by most of these companies--focusing on the most
valued customers, prioritizing objectives, aiming for the optimal
knowledge mix, avoiding having one repository for all data, thinking
creatively about human knowledge, considering the wider context, and
establishinga process and tools--are discussed.
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45. The rise of knowledge
towards attention management
Davenport, Thomas H;Völpel,
Sven C. Journal of
Knowledge Management (1367-3270)
5 Sep 2001.
p.212
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Davenport, Thomas
H.. California
Management Review (0008-1256)
1 Jan 2001.
This article presents a
framework that helps companies utilize data to transform knowledge
into business results. Research on data-to-knowledge efforts from
over 20 companies reveals the main components of successful
knowledge management include strategic planning, recruiting and
retaining talented employees, developing a data-oriented
organizational culture, and structuring analytic
resources.
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Davenport, Thomas
H.. MIT Sloan
Management Review (1532-9194)
1 Jan 2001.
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48. The rise of knowledge
towards attention management.
Davenport, Thomas
H.. Journal of
Knowledge Management (1367-3270)
2001. p.212
Knowledge management is the
key success factor of today's business leaders. This article focuses
on the rise of knowledge management. The author provides a summary
of useful concepts, different project types, supportive
organizational structures, effective technologies and points out
future knowledge management directions. Currently, within knowledge
management, attention management has become the most important
success factor. In the future, the management of attention is likely
to decide which businesses will be among the leaders of the new
economy. (PsycINFO Database Record (c) 2005 APA, all rights
reserved)
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49. Special Issue: Knowledge
Management
Davenport, Thomas H;Grover,
Varun. Journal of
management information systems : JMIS. (0742-1222)
2001. Vol.18;
p.3
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50. The Future of Enterprise
System-Enabled Organizations
Davenport, Thomas
H.. Information
Systems Frontiers (1387-3326)
1 Aug 2000.
p.163
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Davenport, Thomas
H.. Sloan Management
Review (0019-848X)
Summer 1998.
Vol.39; p.51
A study was conducted to
examine the appeal of the "virtual office" to corporations. Data
were drawn from a survey of 100 Fortune 500 Industrials and
interviews with managers and employees at ten companies where
virtual offices had become well established. The results show that
several companies have successfully integrated the virtual office
into their organizations, with their main motivations being cost
reduction, a desire for productivity increases, and reengineered
processes. However, although work mobility and flexibility have
value, so do the face-to-face encounters that are lost under the new
arrangements. To minimize the costs, managers need to adopt radical
new approaches to evaluating, educating, organizing, and informing
workers.
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Davenport, Thomas H.; Klahr,
Philip. California
Management Review, Vol. 40, Issue 3, p. 195, Spring 1998 (0008-1256)
1998.
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53. Saving IT's Soul:
Human-Centered Information Management.
Davenport, Thomas
H.. Harvard Business
Review (0017-8012)
Mar 1994. Vol.72;
p.119
Argues that, unless
information technology managers pay attention to how people share
information, advanced technological systems cannot achieve their
full potential. Outlines how organizations can rebuild their
information cultures, integrating human flexibility and disorder
into information systems and changing employee behavior.
(JOW)
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Davenport, Thomas
H.. Industry Week
(0039-0895)
Feb. 12 2001.
Vol.250; p.47
Part of a special e-business
section on manufacturing exchanges. Aggregation and integration are
two concepts that explain much of the present and future of
e-markets. Aggregation, defined as the opportunity to do business
with larger numbers of buyers and sellers, is something that
e-markets offer in abundance. However, integration--the ability to
communicate easily across organizations and connect the buyer's and
seller's business processes--may be appealing but is as yet just a
vision. Indeed, despite all the promises, e-markets are merely a
continuation of familiar trends, namely supply-chain integration,
inventory reduction, and cooperation with competitors and
customers.
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Davenport, Thomas
H.. MIS Quarterly
(0276-7783)
Mar. 1999. Vol.23;
p.19
Part of a special section on
rigor and relevance in information systems (IS) research presents a
commentary on Izak Benbasat and Robert W. Zmud's "Emprical Research
in Information Systems: The Practice of Relevance," which appears in
this issue. Benbasat and Zmud are correct in stating that IS
research needs to become more relevant, but they have not gone far
enough in their analysis of IS research irrelevance and their
recommendations for change. Specifically, Benbasat and Zmud's
confidence that IS research can be made more relevant without
fundamentally challenging core academic values around research
rigor, publication outlets and audiences, and the dangers of
consulting needs to be replaced by a recognition that far deeper
changes in the research enterprise are required. These "deeper"
changes require that IS research lead other management fields,
support practitioners' outlets, study consultants' methods and
improve on them, and produce practical research that is consumable
by current students.
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Davenport, Thomas
H.. Ivey Business
Journal (1481-8248)
Mar./Apr. 2002.
Vol.66; p.48
In today's economy, attention
is the scarce resource. Business leaders simply do not have enough
attention to go around in order to absorb and manage the flood of
information--and the requests for information--that comes their way
on a daily basis. Therefore, business leaders need to help people in
their organizations manage attention. The implications that the
attention deficit has on corporate strategy and structure are
examined in detail.
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Davenport, Thomas
H.. Across the Board
(0147-1554)
Mar. 1999. Vol.36;
p.12
An excerpt from the writer's
Working Knowledge: How Organizations Manage What They Know. The
transfer of knowledge in a company setting through personal
conversations is being threatened by two factors. First, managers
that have been influenced by outdated theories on the nature of work
sometimes assume that conversations at the watercooler or in the
company cafeteria are a waste of time. The reality is that most of
such conversation focuses on work and is therefore a form of work.
The second factor impeding knowledge transfer is the move by
companies to "virtual offices" in which employees are encouraged to
work at home or at a customer site. Although it is true that these
arrangements offer such benefits as greater employee flexibility and
more time with customers, they also reduce the frequency of informal
knowledge transfer.
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58. General Perspectives on
Knowledge Management: Fostering a Research Agenda
Grover, Varun;Davenport, Thomas
H. Journal of
management information systems : JMIS. (0742-1222)
2001. Vol.18;
p.5
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Linder, Jane C.. MIT Sloan
Management Review (1532-9194)
22 Jun 2003.
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Jane C Linder; Sirkka
Jarvenpaa; Thomas H Davenport. MIT Sloan
Management Review; Cambridge (1532-9194)
Summer 2003.
Vol.44, Iss.4; p.43-49
In a recent study, the amount
of innovation coming from external sources was estimated to be, on
average, 45% of the total for the companies concerned. For some
retail companies that figure was high as 90%, while for
discovery-intensive pharmaceutical and chemical organizations it was
30% - still a significant number. Half the executives interviewed
asserted that the percentage of innovation form external source
would grow over the next 3 years not one said it would decline. The
need to innovate with outsiders has led companies to tap various
external sources, for user communities to competitors. Given the
availability of new types of innovation sources, executives are
expanding the purposes for which that consider external source
appropriate. Whole all of these changes sound good and are
benefiting a great many companies, they also add a new layer of
complexity to the manger's tasks. And unfortunately, despite the
growing acceptance of external innovation, it has been found that
many companies lack a sourcing strategy to guide them in managing
it. They often take an ad hoc approach that produces uneven
results.
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61. Toward an Innovation
Sourcing Strategy - Although more and more companies are outsourcing
innovation from early development to commercialization, many lack a
comprehensive approach. The authors outline a variety of strategies
that, contingent upon particular business needs, can systematically
rationalize outsourcing goals and processes. Their research spans
diverse industries -- Pharmaceuticals, high technology/electronics,
automotive, retail, and oil and chemicals -- And 40 companies,
including Eli Lilly, Marks & Spencer and Procter &
Gamble.
Linder, Jane C;Jarvenpaa,
Sirkka;Davenport, Thomas H. MIT Sloan
management review. (1532-9194)
2003. Vol.44;
p.43
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Mural, Richard J.. Science
(0036-8075)
31 May 2002.
The high degree of similarity
between the mouse and human genomes is demonstrated through analysis
of the sequence of mouse chromosome 16 (Mmu 16), which was obtained
as part of a whole-genome shotgun assembly of the mouse genome. The
mouse genome is about 10% smaller than the human genome, owing to a
lower repetitive DNA content. Comparison of the structure and
protein-coding potential of Mmu 16 with that of the homologous
segments of the human genome identifies regions of conserved synteny
with human chromosomes (Hsa) 3, 8, 12, 16, 21, and 22. Gene content
and order are highly conserved between Mmu 16 and the syntenic
blocks of the human genome. Of the 731 predicted genes on Mmu 16,
509 align with orthologs on the corresponding portions of the human
genome, 44 are likely paralogous to these genes, and 164 genes have
homologs elsewhere in the human genome; there are 14 genes for which
we could find no human counterpart.
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63. ?Quienes son los gurus de
los gurus?
Prusak, Laurence;Davenport,
Thomas H. Harvard Deusto
business review. (0210-900X)
2004. Iss.124;
p.4
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Laurence Prusak; Thomas H
Davenport. Harvard Business
Review; Boston (0017-8012)
Dec 2003. Vol.81,
Iss.12; p.14-16
It's not always obvious where
management ideas come from. The recent book, What's the Big Idea?,
sought to make plain how these ideas originate and make their way
through organizations and how "idea practitioners" can better judge
and apply them. In the course of that work, the researchers set out
to identify the most influential living management thinkers and
business intellectuals - the "gurus" who develop, package, and often
broadcast breakthrough business ideas. As the research progressed,
several gurus suggested that it might be equally interesting to
report on those who had most influenced them - to create a "gurus
gurus" list. Peter Drucker is highly influential in the public eye
and among gurus; he was fourth on the original gurus list, and heads
the gurus' gurus list. James March, a Stanford-based social
scientist, however, is much more a gurus' guru than a guru to the
general public. He finished second on the gurus' guru list and 48th
on the original list.
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Prusak, Laurence. Harvard Business
Review (0017-8012)
1 Dec 2003.
The article examines the
various sources that dominate management literature and mass media.
They reflect a wide range of intellectual specialties, including
anthropology, history, psychology, and others. Implications of this
diversity on management science and practice are briefly
noted.
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Charles P Seeley; Thomas H
Davenport. Knowledge
Management Review; Chicago (1369-7633)
Jan/Feb 2006.
Vol.8, Iss.6; p.10-15
Business intelligence (BI)
and knowledge management (KM) have had little to do with each other
in the past. Business intelligence incorporates such previous
concepts as decision support, executive information systems, data
warehousing, and data mining -- but not knowledge management.
Knowledge management, on the other hand, focuses on the capture,
sharing and distribution of unstructured textual and graphic
information -- as opposed to the structured, quantitative
orientation of business intelligence. Despite their historical
differences, there are a variety of attributes that these two
movements have in common, and strong logic behind a more combined
approach. Perhaps the strongest argument for a common BI/KM approach
is that the user often does not care about the distinction between
them. The Intel TMG environment is clearly one in which the customer
or user is provided with BI and KM in an integrated fashion. It is
an excellent illustration of the productivity and performance
benefits that result from integrating these two formerly separate
approaches.
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Sven C Voelpel; Marius Leibold;
Robert A Eckhoff; Thomas H Davenport; et al. Journal of
Intellectual Capital; Bradford (1469-1930)
2006. Vol.7, Iss.1;
p.43-60
The purpose of this paper is
to trace the rationale, features, development and application of the
Balanced Scorecard (BSC) over the past ten years, to provide a
critical review of its key problematic effects, and to suggest a
future direction. The shift from the industrial to the innovation
economy provides a background to identifying five major problem
areas of the BSC which are then discussed with reference to selected
case examples. An alternative systemic scorecard is then proposed.
The tyranny of the BSC as a measurement "straightjacket" is
beginning to jeopardize the survival of firms, hinders much-needed
business ecosystem innovation, thereby negatively affecting customer
value rejuvenation, shareholders' benefits, other stakeholders as
well as societal benefits in general. A more systemic alternative is
proposed.
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68. The tyranny of the Balanced
Scorecard in the innovation economy
Voelpel, Sven C.;Leibold,
Marius;Eckhoff, Robert A.;Davenport, Thomas H.. Journal of
Intellectual Capital (1469-1930)
1 Jan 2006.
p.43
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Sven C Voelpel; Malte Dous;
Thomas H Davenport. The Academy of
Management Executive; Briarcliff Manor (1079-5545)
May 2005. Vol.19,
Iss.2; p.9-23
Knowledge-sharing systems
have been implemented in various global companies during the last
few years. However, many of them have failed because they were
limited to technical solutions and did not consider the
organizational and cross-cultural factors that are necessary to make
a knowledge-sharing platform successful. We identified Siemens - a
major player in the electronic industry - as a benchmark company in
the global transfer of management knowledge. Based on in-depth
interviews with executives within Siemens, we describe the five
steps with which Siemens successfully established its global
knowledge-sharing system "ShareNet." The examination of Siemens'
strategies for coping with the organizational and cross-cultural
challenges that arose in each phase should be instructive to other
organizations using or aiming to create a global knowledge-sharing
system. [PUBLICATION ABSTRACT]
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Voelpel, Sven C.. The Academy of
Management Executive (0896-3789)
1 May 2005.
The five strategic steps
adopted by electronic giant, Siemens for successfully implementing a
knowledge-sharing system are discussed. The measures encompass
Siemens operations all over the globe. These steps overcome the
constraints of organizational and cross-cultural factors in
transferring management knowledge.
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Planning for
Higher Education (0736-0983)
Fall 2001. Vol.30;
p.49
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|
Information
Systems Management (1058-0530)
Spring 2000.
Vol.17; p.87
|
|
Information
Management Journal (1050-2343)
July 1999. Vol.33;
p.50
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|
Information
Systems Management (1058-0530)
Summer 1998.
Vol.15; p.86
|
|
Information
Systems Management (1058-0530)
Summer 1998.
Vol.15; p.86
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Government
Finance Review (0883-7856)
Dec. 2000. Vol.16;
p.44
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|
Enterprise systems,
commercial software packages, promise the integration of all
information including a company's financial and account information,
customer information, and human resource data. Germany's SAP, the
largest vendor, had sales that grew from $500 mil in 1992 to $3.3
bil in 1997, and is the fastest-growing software company
worldwide.
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The Internal
Auditor (0020-5745)
Dec. 1999. Vol.56;
p.21+
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Hospitals &
Health Networks (1068-8838)
Oct. 1999. Vol.73,
Iss.10; p.A18
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|
Research
Technology Management (0895-6308)
July/Aug. 1998.
Vol.41; p.60
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People
Management (1358-6297)
Mar. 19 1998.
p.61
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Electronic
Business (Highlands Ranch, Colo.: 1997) (1097-4881)
Jan. 1998. Vol.24;
p.84
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