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2003DavenportDelongTacit, mentoring is difficult in reality for >short term, face to face interaction by narrative, face to face interaction by mentoring, face to face interaction by communities of practice, tacit/cultural? capture usually requires face to face interaction, video is most expensive option, mentoring alternative is Institutionlize 'buddy approach, video requires cataloguing, video may make Interviewee Nervous, narrative good when interpretation required