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2004DavenportEnterpriseSystems&ProcessChange, Integration encompasses clients, partners, suppliers, statistical model to identify primary predictors, organizations were not successful implementing Process Change, Enterprises Systems and Ongoing Process Change {Davenport, 2004 #14} created statistical model, data on 20 possible predictors, Enterprise Systems implemented during 1990's, Making someone accountable for success of Enterprise Systems, perceived business value correlated with Integration, 20 possible predictors of perceived business value, Enterprises Systems and Ongoing Process Change {Davenport, 2004 #14} suggests Making someone accountable