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2003DavenportWitheringH, Withering Heights {Davenport, 2003 #17} did Investigation, Findings included Very,very little Segmentation, Initiatives were not evaluated by measurement, Initiatives were evaluated by Financial Motives, Improvement domains were IT, Improvement domains were Physical Space, Improvement domains were organizational change, Withering Heights {Davenport, 2003 #17} starte with assumption that knowledge workers do different tyype of work, knowledge workers do different tyype of work e.g. sitters, knowledge workers do different tyype of work e.g. thinkers