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2003CrossDavenportCantrellPersonalNetworks, Personal networks are Diverse, Maintained/ Cultivated developes trust/ respect, Personal networks are Personal/ as well as Instrumental, Maintained/ Cultivated by Personal Transactions, Personal Transactions with qualities Reliable= Deliver on Committments, Personal Transactions with qualities Rapid Response, Maintained/ Cultivated developes loyalty, Personal networks are Experience Rich, Personal networks are Large, Personal networks are Maintained/ Cultivated