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2003CrossDavenportCantrell SocialSide, high-performing knowledge workers self reported rate sources of knowledge, Assumptions include Use of Impersonal Resources [intranet, database, publications, wet] help, Investigation how phone survey: 21 IT Managers, Findings indicate More Attention needs to be paid by Managers of Knowledge Workers to the Social Side; [?less to the technical], other people from Personal networks, sources of knowledge lower tech enabled, sources of knowledge 2nd highest experience, sources of knowledge highest other people, Assumptions include SuperiorAbility/ Formal Education are only a start-- too easily made out of date., Cross,Davenport,Cantrell Social Side of Performance {Cross, 2003 #19} start with Assumptions