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2003DavenportKMatCEFRIO, Make knowledge available on as needed basis evaluate Measure before and after performance, Engineering means Codification, capture, storage,retrieal best practice ptransfer, centers for excellence. orgnaization design, architecting expretise Process redesign, competence development sk, strategy ???? Gardening-Cultural, Emerging Knowledge Technologies include Knowledge Suites, Knowledge Management: Where It's Going and Where It's Been {Davenport, 2003 #23} recognizes Knowledge Work Types, Knowledge Work Types form matrix Level of Independence Collaborative to Individual, Knowledge Management: Where It's Going and Where It's Been {Davenport, 2003 #23} has Pressing Issues, Pressing Issues include Support Knowledge Sharing, embedding knowledge into the process harness technologies Make knowledge available on as needed basis, Measure before and after performance how? Count Knowledge Activity