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__sorted, More study needed to evaluate effectiveness [use] of technologies, Mission Critical: Realizing the promise of enterprise systems {Davenport, 2000 #7} author is Thomas H Davenport, key technologies for KM for KM are predominately text, guided by Strategic Focus means executives not technicians architect, technologies such as PHRED [software to help group process in solving production problems], Optimization requires communication with Non IT, Contextualization eg portals, case studies provide research base, key technologies for KM include multimedia technologies, KM is expensive requires investments for employee education to use KM system