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KMProcessesTopKW, Need to promote productivity of Top Knowledge Workers, Top Knowledge Workers have 3 distinguishing characteristics of top Knowledge Performers, other people understand your context, other people from Personal networks, Assumptions include Use of Impersonal Resources [intranet, database, publications, wet] help, Assumptions include SuperiorAbility/ Formal Education are only a start-- too easily made out of date., Assumptions include Personal Productivity of Knowledge Workers Needs to be Addressed, sources of knowledge lower print, Findings were high-performing knowledge workers self reported, 3 distinguishing characteristics of top Knowledge Performers 2 Large, diverse personal networks