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KanterChangeLeaders1999, change planning cannot be done in vacuum, roles as change manager during early stages inclue change planning, change adept leaders demonstrate passion, Change Adept Organizations have change adept leaders, connect with workers articulate explicit shared goals, Change Adept Organizations share intangible assets, Organizational Change in Change Adept Organizations, connect with workers acknowledge contributions, coalition building cannot be done in vacuum, roles as change manager during implementation support