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NursingChangTheory, Unfreezing stage is the recognizing that aproblem exists. it is the thawing out of the old way of looking at and doing things. during this phase people need to see the need for change. 2 Move to a new level of behavior. gather information to know that change is needed and begin to identify the problem and generate a solution. The change agent will need to gain the confidence of the participants so they will listen, offer ideas, examine options and agree that change is needed. This is the restructuring stage of change that many organizations go through., Deb A. Nursing Lewin's Change Theory 1 Unfreezing stage is the recognizing that aproblem exists. it is the thawing out of the old way of looking at and doing things. during this phase people need to see the need for change., Move to a new level of behavior. gather information to know that change is needed and begin to identify the problem and generate a solution. The change agent will need to gain the confidence of the participants so they will listen, offer ideas, examine options and agree that change is needed. This is the restructuring stage of change that many organizations go through. 3 Refreezing stage is when the newly acquired behavior is integrated into the participants' personalities and way of doing things.New behaviors should be rewarded.