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This Concept Map, created with IHMC CmapTools, has information related to: JCPH Process to Prioritize Complaints, Client Intake.12.7.08, Tools are used to support Assessment of Risk, QA PROCESS includes Mgt. Review for Urgent Cases, Mgt. Review for Urgent Cases help to develop Shared Definitions/ Shared Mental Models, Collective Decision/Judgment determines Course of Action on the Complaint, Collective Decision/Judgment requires Shared Definitions/ Shared Mental Models, QA PROCESS leads to Consistency, Process for Prioritizing Complaint Investigations/Client Intakes requires Knowledge of Jurisdictional Authority, Team Meeting is used for Review of Non-urgent Cases, Training help to develop Shared Definitions/ Shared Mental Models, Tickler System is used to monitor Course of Action on the Complaint, Assessment of Risk leads to Clarification of High-Priority Cases, Scientific Knowledge is used to create Data Collection Protocols, Protection of Public Health require Most Effective Use of Limited Resources, Clarification of High-Priority Cases undergoes QA PROCESS, QA PROCESS includes Team Meeting, Process for Prioritizing Complaint Investigations/Client Intakes requires Knowledge of PH Goals, Scientific Knowledge is used to create Tools, Training are used to support Assessment of Risk, Collective Scientific Knowledge leads to Clarification of High-Priority Cases, Data Collection Protocols are used to support Assessment of Risk