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This Concept Map, created with IHMC CmapTools, has information related to: module 5 baffy,evangelista, mony, ortega, a) Average # patients seen per day. b) Average # visits per patient. MEASURED a)Manual collection of data by office staff. b)report generated by computer program used for daily note writing., Input orientated HUMAN RESOURCES a) # staff CPR trained. b) # staff licensed. c) # staff TB tested annually., # patients per day = 12 # visits per patient = 9 USE Justifiction of staffing levels., a) cost of monthly supplies. b) hours spent marketing to workers/potential clients. c) hours spent on plant floor with ergonomic assessment. MEASURED a) collection receipts/invoices b,c) manual recording of data by therapy staff., Output orientated SATISFACTION score on patient satisfaction questionnaire., 75% goal attainment 100% Dr's orders. USE Determine areas of need for staff training/in-services thus improve performance outcomes. Used as marketing tool by company. Results affect reimbursement levels., Time delay ហhrs % work injuries seen ᢒ USE Identify focus areas for promotional/marketing activities, a) # patients referred for work injuries. b) # patients referred for personal injuries. c) time delay from referral to initial visit. d) % of onsite injuries seen at onsite PT clinic. BENCHMARKS Johns Hopkins University (JHU) Time delay ហhrs % work injuries seen ᢒ, a) # staff CPR trained. b) # staff licensed. c) # staff TB tested annually. BENCHMARKS Corporate Office 100% CPR trained. 100% licensed. 100% TB tested., score on patient satisfaction questionnaire. MEASURED written questionnaires either completed at last therapy session or mailed to client's home., cost < $500 USE Used with demand and productivity dimensions for marketing determination., 100% CPR trained. 100% licensed. 100% TB tested. USE Ensure adherence to state and company policies., a) Average # patients seen per day. b) Average # visits per patient. BENCHMARKS JHU # patients per day = 12 # visits per patient = 9, Output orientated QUALITY a) % treatment goals attained. b) score on pain questionnaire. c) % Dr's orders signed & returned., WORKPLACE Pritha - Out-patient Clinic Donna - Home Health Agency Josephine - Home Care Agency Paula - Onsite Occupational Rehab Clinic Health Care Performance Dimensions measured monthly in the clinic. Input orientated, a) # staff CPR trained. b) # staff licensed. c) # staff TB tested annually. MEASURED Therapy manager responsible for maintaining data in paper personnel files, WORKPLACE Pritha - Out-patient Clinic Donna - Home Health Agency Josephine - Home Care Agency Paula - Onsite Occupational Rehab Clinic Health Care Performance Dimensions measured monthly in the clinic. Output orientated, a) % treatment goals attained. b) score on pain questionnaire. c) % Dr's orders signed & returned. BENCHMARKS JHU Home health Compare 75% goal attainment 100% Dr's orders., a) # patients referred for work injuries. b) # patients referred for personal injuries. c) time delay from referral to initial visit. d) % of onsite injuries seen at onsite PT clinic. MEASURED a,b) Data collection from computer program used for daily note writing. c) Manual data collection by office staff. d) Liason with Workers Comp Adjustor, Output orientated PRODUCTIVITY a) Average # patients seen per day. b) Average # visits per patient.