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This Concept Map, created with IHMC CmapTools, has information related to: KlaetschVillanoAbadMiles-Week5performance dimensions, Patient Satisfaction Surveys Provides clinicians with feedback, monitors trends and measures success ???? Access to service Reports Goal is 24 hour response time for every referral, Customer Satisfaction includes Patient Satisfaction Surveys Provides clinicians with feedback, monitors trends and measures success, Group 1 Klaetsch, Villano, Abad, Miles Dimension of information to measure health performance Output Quality, Group 1 Klaetsch, Villano, Abad, Miles Dimension of information to measure health performance Output Output/Productivity, Procedural quality/ staff competencies All staff are required to be competent in interventions related to the most common diagnoses and procedures seen in our facility Includes employee performance evaluation, and tracking of continuing education ???? Specific Quality initiatives Development of specific committees to improve quality in a variety of areas, Group 1 Klaetsch, Villano, Abad, Miles Dimension of information to measure health performance Input Cost/Resource, Group 1 Klaetsch, Villano, Abad, Miles Dimension of information to measure health performance External Benchmarking These resources allow facilities to compare themselves to one another Home Care Elite Publishes Financial and QI data Rates top 25% home care agencies in nation, Productivity Logs Weekly logs Completed by Therapists: Includes total visits, billable v.s. non billable time and total work hours ???? Percentage of Appointments Kept Cancellation Rate is extrapolated from this data, Group 1 Klaetsch, Villano, Abad, Miles Dimension of information to measure health performance Output Customer Satisfaction, Human Resource includes Internal/Employee satisfaction surveys Utilized to focus efforts on employee retention to minimize recruiting and orientation costs, Group 1 Klaetsch, Villano, Abad, Miles Dimension of information to measure health performance Input Demand, Use of JCAHO/CARF Department of Public Health Standards Reviews will help to determine areas for improvement and future goal setting for quality improvement ???? Code of Ethics Provides framework for values and mission Each therapist is responsible for self assessment to insure that they are operating within the professional code of ethics, Demand Includes Census/Physical counts Visit count Current patients on caseload Inpatient Census, Census/Physical counts Visit count Current patients on caseload Inpatient Census ???? Intake Referrals Referrals by CPT Code Referrals by Physician Total referrals per month are compared to established benchmarks Enables analysis of referral sources to determine where to focus marketing. Enables analysis of patient problems/diagnoses, Cost/Resource includes Cost per visit This data is used to establish profit margin per visit, Home Care Elite Publishes Financial and QI data Rates top 25% home care agencies in nation other agencies use: Medicare Cost Report worksheets and data sets Available at CostReportData.com Provides MC cost report data from over 6000 facilities, Home Care Elite Publishes Financial and QI data Rates top 25% home care agencies in nation other agencies use: WeeFIM Used to compare functional outcomes of inpatient rehabilitation program compared to similar facilities nationwide, Code of Ethics Provides framework for values and mission Each therapist is responsible for self assessment to insure that they are operating within the professional code of ethics ???? Software Reports Monitors timeliness of documentation, scheduling, Profit Margin per Visit ???? LUPA/NTU reports Monitors negative trends for low utilizaton OASIS episodes and tracks referrals that are not taken up for service, LUPA/NTU reports Monitors negative trends for low utilizaton OASIS episodes and tracks referrals that are not taken up for service ???? Average reimbursement amount per HHRG score OASIS HRRG scores determine amount of reimbursement per episode therefore it is useful to know which HRRGS earn the most money, helps to target those diagnoses for marketing focus