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This Concept Map, created with IHMC CmapTools, has information related to: RodelynBerdinWk5, PRODUCTIVITY input of employees to the achievement of the organization's goals, correlating cost of the resources used to the value of outcome produced measures: hours of direct client care, #of clients seen, #of visits completed, total billable hours, Satisfaction Outcomes OVERALL CUSTOMER SATISFACTION ages of persons served: 75 years+ = 50% 65-74 years= 40% 45-64 years=10%, OUTCOMES effect of physical therapy interventions Financial Outcomes, Satisfaction Outcomes OVERALL CUSTOMER SATISFACTION diagnosis of patients: cardiac & medically complex: 30% brain injury & neurologic: 20% orthopedic condition: 40% stroke: 5% other disease condtion: 5%, OUTCOMES effect of physical therapy interventions Satisfaction Outcomes, Skilled Nursing Facility Benchmarks OUTCOMES, PRODUCTIVITY input of employees to the achievement of the organization's goals, correlating cost of the resources used to the value of outcome produced Staff Productivity (therapists, aides, & students), Rodelyn Setting Skilled Nursing Facility, Financial Outcomes SOURCE OF REFERRALS; INSURANCE COVERAGES acute care/hospital, home, assisted living; medicare, HMOs, managed care, Skilled Nursing Facility Benchmarks PRODUCTIVITY, Staff Productivity (therapists, aides, & students) 85% or more per day total patient care minutes divided by total worked minutes multiplied by 100, OUTCOMES effect of physical therapy interventions Functional Outcomes, Functional Outcomes FUNCTIONAL GAINS reflected in documentations average days in programs, Functional Outcomes FUNCTIONAL GAINS reflected in documentations efficiency of intervention