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This Concept Map, created with IHMC CmapTools, has information related to: Group5final, * Staff satisfaction surveys * Total no. of CEU hours used for Helpful in employee retention, enhancing performance, Cost per source measured by * Cost per unit * Cost per staff member * Cost per hour * Expense per visit * Payroll per visit * Cost per square foot, * No. of FTE per admission * Units/ visit * Charge/ visit * Patients/ clincian * Patients/ clinical hour * No. of visits/ month * No. of units per day & month * Patient cancellation/ no show used for Determining staffing needs, staff efficiency, performance analysis, comparison with industry standards, company revenue & to minimize loss of revenue from noshow or cancellation., Input oriented ???? Demand, Output oriented ???? Productivity, * Cost per unit * Cost per staff member * Cost per hour * Expense per visit * Payroll per visit * Cost per square foot used for Establishing profit/ loss margins, budgeting & staffing needs, Customer satisfaction measured by * Physician satisfaction surveys- Simple yes & no questionnaires done quarterly. * Patient satisfaction surveys at the time of discharge which include questions regarding quality of care, communication, goals met, therapist & staff interaction, scheduling, general outlook of clinic & staff. Taken at time of discharge., Quality measured by * Documentation quality score * Peer review * Clinical outcome score using tools like Berg Balance Scale, FIM Index, Health Related Quality of Life, 6 min. walk test, ROM scores, Input oriented ???? Human Resources, Input oriented ???? Cost per source, * Physician satisfaction surveys- Simple yes & no questionnaires done quarterly. * Patient satisfaction surveys at the time of discharge which include questions regarding quality of care, communication, goals met, therapist & staff interaction, scheduling, general outlook of clinic & staff. Taken at time of discharge. used for Helps in improving physician interaction, client retention, marketing focus, in identification of weaknesses, provides client suggestions, provides information for marketing needs., Demand measured by * No. of new patients/ referrals weekly & monthly * Patient visits per day, week & month * No. of patient per referral source * No. of patients per insurance & diagnosis, EXTERNAL INCLUDES Press-Ganey questionnaire, Dimensions & Benchmarks to measure health care performance ???? INTERNAL, * No. of new patients/ referrals weekly & monthly * Patient visits per day, week & month * No. of patient per referral source * No. of patients per insurance & diagnosis used for Analysis of referral source, total no. of visits, diversification of patient diagnoses. Helps guide future marketing plans & goals., * Documentation quality score * Peer review * Clinical outcome score using tools like Berg Balance Scale, FIM Index, Health Related Quality of Life, 6 min. walk test, ROM scores used for Used to ensure proper documentation, charting per insurance guidelines. Also helps to determine quality of care & treatment outcome by comparison of initial & discharge scores., Monitoring of performance in the areas of service, quality, people, & growth through out the organization. results used for FOCUS-PDCA Performance improvement process, Press-Ganey questionnaire used for Monitoring of performance in the areas of service, quality, people, & growth through out the organization., INTERNAL INCLUDES Input oriented, Output oriented ???? Customer satisfaction