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This Concept Map, created with IHMC CmapTools, has information related to: grp5mod62, ???? Overall decrease in no show/cancellation rates * will improve therapist productivity. * will improve patient outcomesand, likely, satisfaction due to improved compliance with attendance., ???? Therapists to emphasize the importance of attendance in reaching goals and best outcome., ???? Office staff to encouraged patients to keep scheduled appointments., People ????, Promote scheduling 2-3 weeks in advance., ??, Materials, Provide appointment cards/printed schedules to remind patients., Utilize PTOS software for scheduleing., Promote use of bus routes with maps and times pamphlets available in waiting area. Transportation Issues, Transportation Issues, Promote scheduling 2-3 weeks in advance., Call Pointe automated calling appointment reminder system.,, ???? Procedures, Office staff to contact new patients to remind them of appointments and encourage early arrivial for intake paperwork completion. ?, Promote scheduling 2-3 weeks in advance., Printed materials to emphasize importance of attendance in achieving best coutomes., Utilize transportation service to/from retirement communities.