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The Concept Map you are trying to access has information related to:
Service Profit Chain Implemented in Core Competencies, Firm Performance Generates Growth, Firm Performance Generates Dividends, Core Competencies Results in Firm Performance, Strategy Choice Investment in Human capital Service Quality, Environmental Factors drive Strategy Choice, Internal Service Quality drives Service Profit Chain, Strategy Choice affects Core Competencies, Investment Decision Measured by Return, Investment Decision Measured by Risk, Internal Service Quality Increases long-term sustainable Firm Performance, Environmental Factors indicated by GDP, Environmental Factors indicated by Service Outsourcing, Environmental Factors indicated by Consumer Satisfaction, Environmental Factors indicated by Globalization, Environmental Factors indicated by Customer Expectation, Environmental Factors indicated by Price Elasticity, Internal Service Quality reduces short-term Firm Performance, Service Profit Chain Creates Service Quality