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This Concept Map, created with IHMC CmapTools, has information related to: Group 2 module 5, Customer satisfaction Achieved by PT's communicating with patients, Satisfaction of community at large-Marketing research is conducted to determine needs/expectations, Dimensions Financial Outcome: (Measure profitability and cost effectiveness) Revenue collected per case., Benchmarks measured by Joint Commission on Accreditation to determine complinace with Medicare Medicaid National Standards, Monthly Student Attendance measured/assessed by: Financial Outcomes/ Productivity, Dimensions Output Customer satisfaction, Customer satisfaction Achieved by Monthly meeting with the referring physicians, Dimensions Output Clinical Performance Outcomes, Benchmarks Productivity Time spent with the patient, number of patients seen per day and total billable hours, Dimensions measure Financial Performance, Hospital acute care rehab dept Performance Measures Benchmarks, Rodelyn Setting Skilled Nursing Facility, Joint Commission on Accreditation to determine complinace with Medicare Medicaid National Standards include analysis of Documentation-correct abbreviations, proper format evals and re-evals performed timely, pain assessment performed, Patient Outcomes- Clinical Pathways (CVA, TKA, THA, TSA, CABG) data collected to determine # of pts that meet set goals measure Human Resources - ensure pt. census to staff ratio is adequate, Dimensions measure Satisfaction, Functional Outcomes FUNCTIONAL GAINS reflected in documentations efficiency of intervention, Manvi Setting Outpatient orthopedics setting, Patient Outcomes- Clinical Pathways (CVA, TKA, THA, TSA, CABG) data collected to determine # of pts that meet set goals measure Satisfaction, PRODUCTIVITY input of employees to the achievement of the organization's goals, correlating cost of the resources used to the value of outcome produced Staff Productivity (therapists, aides, & students), Benchmarks Outcome measures Functional outcome of the patients